Automotive Service Advisor Job Opening Colorado Springs

Red Noland CADILLAC, a member of the Red Noland Auto Group, is growing. We’re busy and looking to add an experienced Automotive Service Advisor to our team. If you’re looking for a career with the right company and are driven by success, a Red Noland family dealership is the place you want to be! We live by “The Red Noland Way” – “The way you want to be treated, the way you ought to be treated, and then some.”

Key Duties and Responsibilities:

  • Greet all customers promptly and professionally, on the phone or in person
  • Listen to customer to accurately assess vehicle problem(s); restate same to customer to assure repair satisfaction
  • Generate repair orders (RO) and schedule repair
  • Follow up with customer regarding repairs to be completed and associated timeframe; continue to update if changes occur; arrange transportation or loaner
  • Follow-up with Sales Managers, parts, technician, wash technicians and sub-lets to assure timeliness of repairs and no other issues/concerns
  • Prepare vehicle for delivery, including final check of items to be repaired; quality check yourself when appropriate
  • Responsible for writing up, tracking, selling, booking and cashing out customers as well as all internal new and used vehicles
  • Assist with company events as required (New Owner’s Clinic, new car introductions, etc.)
  • Maintain professional appearance and work area

Material and Equipment Directly Used:

  • Microsoft Office Suite

Education/Experience Necessary

  • High school diploma/G.E.D.
  • Automotive background/technician background a plus
  • 2+ years of automotive service experience is strongly preferred

Physical Requirements:

  • Ability to be on feet all day
  • Ability to deal with all weather conditions
  • Must be able to lift 50+ pounds
  • Must be able to drive all makes of vehicles (automatic, stick-shift, etc.)

Special Qualifications:

  • Strong customer service orientation; ability to deal with unhappy customers and to manage their expectations throughout the repair process
  • Strong organizational skills: ability to manage multiple customer accounts at the same time, multiple times throughout the day.
  • Able to keep all paperwork together, communicate in an on-going manner with technicians throughout the repair process and update the customer as required.
  • Ability to deal with multiple demands with patience, diplomacy and tact with customers and co-workers
  • 2 Years or more of Service Advisor/Writer experience is strongly preferred.
  • Experience in GM service strongly preferred.

Automotive Service Advisor Benefits:

  • Industry Leading Pay Plans
  • Great Earning Potential
  • Full Training & Support
  • Fun Working Environment
  • Medical Insurance
  • Dental Insurance
  • Vision Coverage
  • Life Insurance
  • Paid Training
  • 401k with Discretionary Employer Contribution
  • Five Day Work Week

Automotive Advisor/Service Writer Requirements

  • Must pass a background, Driver’s License check, and drug screening prior to hire.
  • Provide superior customer service
  • Must value strong rapport with Automotive Service Technicians

We are an Equal Opportunity Employer and a Drug Free Workplace. If you are in alignment with our values of integrity, transparency, professionalism and teamwork, apply today or refer a qualified friend!

Job Type: Full-time

Pay: $35,000.00 – $80,000.00 per year

Apply Now